👉1. Why isn’t the camera Wi-Fi displayed on my phone’s Wi-Fi list?
First of all, you have to confirm that the camera is turned on and has power. If the blue light is on, you need to reset the camera, so that the camera Wi-Fi will display on your phone’s Wi-Fi list.
👉2. Why can’t I watch the surveillance video on my phone remotely?
You need to connect your phone with the camera Wi-Fi first, and then connect the camera to your home/office Wi-Fi on ”Device settings > Wi-Fi config” (APP SETTING), then you can watch the video remotely. If you only
connect your phone with the camera Wi-Fi, you can watch the video on your phone within 10m.
👉3. Why can’t my phone receive Motion Detection Alarms?
The Motion Detection Alarm is disabled by default, you need to enable this function and set its related attributes on ”Device Settings > Alarm Config”. (APP SETTING)
👉4. Does it comes with the TF card? Can the camera record without TF card?
No. The TF card is not included. The camera can record without TF card and the video will be saved to your phone. But if you don’t want to occupy your phone memory, you need to buy a TF card.
👉5. Could the camera work with 5GHz Wi-Fi?
No, it only support 2.4GHz Wi-Fi.
👉6. What situations do I need to reset the camera?
1) The camera Wi-Fi is not displayed in the Wi-Fi list of your phone.
2) Enter wrong Wi-Fi password when connect the camera to your home/office Wi-Fi.
3) Cannot connect the camera to your home/office Wi-Fi.
4) Forget the password.
5) Any other abnormal cases.
👉7.How many devices can I connect to this camera?
With the UID and password of the camera, any device(Android/iOS/Wins/Mac OS) can be connected to this camera with no amount limit. So we suggest you modify the camera password in order to protect your privacy.
- 👉 4K ULTRA HIGH DEFINITION – More clearer than 99% of mini cameras, and with a 150° wide-angle, you can see more and see every detail clearly with ESHUNQI hidden cameras no matter daytime or night.
- 👉 REMOTE AND SMART MOTION DETECTION – The camera will trigger a series of alerts once moving objects are detected. The camera will sound an alarm to scare the intruder and push messages and screenshot to your mobile app(need to download), and you can also watch live video remotely. NOTE: All the functions need to set on APP.
- 👉 BRILLANT AT NIGHT – 8 hidden, no glow infrared LEDS endow the camera 30 feet night vision distance, plus the 4K ultra HD camera lens, help you see farther and clearer in the dark.
- 👉 RECORD AND PLAYBACK AT ANYTIME – This mini spy camera support automatically stored by time, 24-hour loop recording, cover old video files, and detect motion starts recording, and it support up to 128 GB TF Card(NOT INCLUDED). NOTE: All the functions about recording video need to set on APP.
- 👉 ROFESSIONAL AFTER-SALES SUPPORT – If you encounter any problems while setting up the camera, please be sure to contact us, we will guide you to quickly set up your camera and let it work properly.